Can I purchase or transfer missing points to top off my Hilton Honors Experience bid?
Can I cancel, refund or change my Hilton Honors experience?
What is a Redeem (Buy Now) reward?
What is a Dutch Auction?
How are winning bids determined for Dutch Auctions?
Who do I contact if the site is not working?
The site is down but I have placed a bid. How will I know if I won an experience?
Can I gift my Hilton Honors experience to a friend or family member?
When will I find out if mine is the winning bid on the Hilton Honors experience?
How do I find out if an auction has ended?
How long are my bids valid?
How long will an experience remain live?
How often are new Hilton Honors experiences introduced?
Is there a limit to how many Hilton Honors experiences I can redeem for?
How do I log in?
What do I do if I have lost my Hilton Honors Number and/or forgotten my password?
To retrieve your password, visit HiltonHonors.com and select the Sign In link at the top of our home page, and then click the 'Forgot your sign in?' link. Then, simply enter your email address & Hilton Honors Number, click on Submit and follow the instructions.
Where can I update my email address?
We will be sending you updates by email on the status of the rewards you have bid on, so it’s important to have a valid email address in your Hilton Honors Profile.
What is my Watch List?
What about the privacy of my information?
How will my account be debited when I win?
I won an experience but have not received the details of my Hilton Honors reward. What do I do?
What happens if I do not have sufficient Points in my account when the bid closes?
How do I bid on an experience?
What is a maximum bid amount?
Can I increase my maximum bid after I've placed a bid?
Where can I monitor my bidding activity?
How will I know if my bid is no longer winning?
What is Auto Bid Extend?
Why does it appear that I have to place multiple bids in order for my bid to be accepted?
This is because a bidder has placed a Maximum Bid, which is an amount higher than the bid increment. This is the maximum value that a bidder is prepared to offer in order to win this experience. You can place a maximum bid of your own in order to try to outbid the current bid, or you may choose to continue bidding in increments until your bid is accepted. Here is an example:
A reward has a starting bid of 10,000 Points and a bidding increment of 1,000.
- Member A bids 10,000 Points, and is in the winning position.
- Member B bids 20,000 Points as his maximum bid, and is now in the winning position, but with a bid of only 11,000 Points.
- Member C comes in, sees a leading bid of 11,000 Points, and bids 12,000. Member C will expect to now be the winning bidder, but in reality, Member B is still winning at 13,000 Points because his maximum bid is “upping” each bid automatically until his maximum bid is met.
- Member C now bids 14,000 Points, but Member B is still winning at 14,000. Eventually, member C bids up to 21,000 and is now in the winning position.
I appear to have been outbid by an amount smaller than the bid increment. How does this occur?
In some cases, it's possible that another bidder's standing maximum bid is greater than yours, but by less than the bid increment. In this case, the other bidder will be winning at exactly their maximum bid. Here is an example:
A reward has a starting bid of 10,000 Points and a set bidding increment of 1,000 Points.
- Member A bids 10,000 Points at the outset, and so is winning.
- Member B decides to bid their entire current balance of 12,123 Points set as their Maximum Bid. Member B is now winning with a bid of 11,000 Points.
- Member C comes in and bids 12,000 Points, but Member B is still leading with a bid of 12,123 Points. Note that this amount is greater than Member C's bid by only 123 Points, even though the minimum bidding increment is 1,000 Points, because when Member B entered their bid, it was 2,123 above the current winning bid.
Can I submit a bid offline?
Why can’t I use or see all of the Hilton Honors Experiences site’s functionalities?
Why does Real Time Bid Refresh automatically deactivate?
I redeemed for Lawn Days tickets. How do I use my code to secure my tickets?
My Hilton Honors Experience was cancelled. Will it be rescheduled?
If the Experience you redeemed does not go on as planned, we will fully refund your Hilton Honors Points. If the event is rescheduled for a later date, our Team will contact you with this information and provide you with the opportunity to redeem the Experience again for the same number of Points.
My Hilton Honors Experience was cancelled. Will my Points be refunded?
Yes, your Points will be refunded and a member of our Team will contact you.
My Hilton Honors Experience was cancelled, but I have already booked my hotel for the duration of this experience. What do I do?
We remain committed to offering you flexibility with booking options in the current environment. Given these unique circumstances, we are making adjustments to our individual booking policies, including those booked with Points, to give you extra peace of mind. You can learn more about Hilton’s cancellation policies here.
I have not seen an update as it relates to COVID-19 affecting my upcoming Experience. Where do I go for information?
Hilton is committed to the health and well-being of our members. We are actively monitoring all scheduled Experiences and should changes occur with your Experience, you will be the first to know. We are offering flexible cancellations for all Experiences through December 31, 2020, and you can contact us at HiltonHonorsExperiences@Hilton.com where our Team Members are standing by to assist you. In the meantime, we encourage you to view Hilton’s complete statement here.
My Hilton Honors Experience was not cancelled, but I am concerned about my health. What do I do?
We are offering flexible cancellations and full Points refunds for all Experiences through December 31, 2020. Please contact us at HiltonHonorsExperiences@Hilton.com where our Team Members are standing by to assist you.
My Experience was not cancelled and involves an overnight stay at a Hilton hotel. What measures are being taken to ensure my well-being?
As it has always been, the safety and security of our guests and Team Members remains our highest priority. We take great pride in maintaining the highest standards of cleanliness and hygiene. In response to the coronavirus, we have taken additional measures developed in consultation with global and local public health authorities (including the WHO and CDC) to make our cleaning and hygiene protocols even more rigorous. Those protocols have been outlined here.
Should you still feel concerned, we are offering flexible cancellations for all Experiences. Please contact us at HiltonHonorsExperiences@Hilton.com where our Team Members are standing by to assist you.